Employment
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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.
JOBS AVAILABLE
Restaurant Supervisor
Job Summary: This position will provide a hands-on approach to managing the general day to day operations of the front of the house.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Supervises and assists the restaurant staff on a daily basis
- Ensure dining experience is in compliance with policies, procedures, standards, and aiming at satisfying and exceeding the guest expectations
- Assist with the training of restaurant staff
- Maintains a presence in the dining areas at all times throughout service and interact positively with customers.
- Supports staff at peak times and undertake any operational duty to ensure customer expectations are met.
- Responsible for resolving customer complaints regarding food quality and service.
- Performs other duties as assigned by manager
QUALIFICATIONS:To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Able to work holidays, weekends and evenings
- California Food Handler Certification
- RBS Certification
- Excellent customer service skills
- Proficient on POS, Microsoft Word, Excel and use of email.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously
- Ability to work in stressful situations
- Stand and walk for long periods of time or an entire shift, repetitive motions of hands, wrists and fingers, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp, shake, stir, pour and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
- Work conditions include exposure to scents and mineral water sulfur odor.
BENEFITS:
Restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga. This is an opportunity to work in a beautiful upscale resort with wonderful people!
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
Massage Therapist
Job Summary: The massage therapist is responsible for providing our customers healing and intuitive massage treatments. The massage therapist is responsible to give the best experience they can with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.
DUTIES & RESPONSIBILITIES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Complete accurate and legible client intake notes
- Provide massage treatments
- Creates an excellent experience for guests & members through a present therapeutic touch and friendly attitude
- Executes professional boundaries
- Safeguards client information and confidentiality
- Performs other duties as assigned by manager (i.e. cleaning treatment room, storage area, break room, assisting room attendants, escorting guests to hot tubs, etc.
QUALIFICATIONS
- The employee will be required to operate the following tools: massage oils and lotions, aromatherapies, essential oils, sprays, hot stones, salt rocks, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
- Flexible availability to include a variety of weekends, holidays, and day/evening shifts.
- Must work a minimum of four (4) six-hour (6-hour) shifts.
- Must be able to work with aromatherapy, essential oils, massage oils, creams, aromatherapy mists, herbal freeze
- Must have 250 hours Massage Certification with a commitment for continued education.
- Training in deep tissue, prenatal & hot stone massage required or a commitment to begin training within the first 90 days of hire.
- You must consistently practice punctuality.
- Must meet grooming standards
- Attention to detail, professionalism, enthusiasm, good communication skills.
- Must maintain a positive attitude and behavior with staff and management at all times.
- Have superb customer service skills and a friendly demeanor
- Perform a quality massage session within their scope of training and utilizing draping protocols
- Maintains a professional clean appearance of self and clinic by wearing a clean uniform, following the table dressing & draping protocols and keeping the therapy room clean. All your linens, lotions, marketing are provided for you.
PHYSICAL REQUIREMENTS
- Ability to stand for long periods.
- Awareness of proper body mechanics to prevent injury.
- This position requires the following abilities: balancing, kneeling, stooping, crouching, reaching with hands and arms, bending, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
- Ability to lift 25 lbs.
- Work conditions include exposure to scents, and mineral water sulfur odor.
Sycamore reserves the right to change job responsibilities, transfer job positions or assign additional job duties at any time.
Sales Associate/Cashier - PM Weekends
Job Summary: Provides customer service in a friendly, efficient, and professional manner to all guests. Responsible for receiving payment in the form of cash, checks, and credit cards from customers and/or employees in exchange for goods or services.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Greets customers in a courteous and professional manner.
- Assists on hot tub reservations.
- Performs spa attendant duties
- Operates cash register; computes amount due
- Charges items to rooms through hotel property management system
- Receives payment from customers and/or employees; makes change as needed; issues receipts.
- Refunds cash or issues credit to customers for returned merchandise.
- Stocks, prices, and merchandises new items arriving to Gift Shop on the sales floor
- Understands general information about the facilities.
- Reconciles cash register tape with cash and receipts on hand at end of shift.
- Produces reports as requested.
- Maintains the cleanliness and neatness of work area.
- Completes daily duties check list
- Reports any unusual occurrences or requests to the department head or manager on duty
- Performs other duties as assigned by manager
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Excellent customer service skills.
- Ability to maintain friendly demeanor when working under pressure.
- Working knowledge of payment methods.
- Proficiency with figures
- Must be able to work 4pm - 12am
- Able to work holidays, weekends and evenings
- RBS Certification required
- Proficient on Microsoft Word, Excel and PMS
PHYSICAL/MENTAL REQUIREMENTS:
- While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously
- Ability to work in stressful situations
- Ability to maintain friendly demeanor when working on fast paced environment
- Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
WORK ENVIRONMENT
- Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low.
- Work conditions include exposure to scents and mineral water sulfur odor.
- Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time
Baker/Pastry Chef
Job Summary: Responsible for making a wide range of breads, pastries and other baked goods. The Pastry Chef will have the ability to create unique offerings for our guests. The candidate will assist in maintaining our restaurants pastry standards and will help to produce a strong focused dessert program which will include pastries, desserts and confections.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Assist in the day-to-day activities of the pastry kitchen team
- Lead by example as a hands on Pastry Cook ensuring the quality and consistency of all products served.
- Ensure that all food is prepared to the standards as set out for the Executive Chef and Chef de Cuisine
- Control food costs by maintaining accurate records of all food ingredients for pastry
- Ensure that all menu items have their recipes recorded, costs tallied and updated on an ongoing basis
- Ensure that food waste is kept to a minimum
- Follow all operating procedures and identify and correct any organizational problems that impact the effectiveness of the operation
- Ensure that all health, safety and cleanliness standards are adhered to and correct any deficiencies
- Handle all special requests and guest allergies to ensure guest health and satisfaction
- Performs other duties as assigned by manager
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- 2 or 3 years of bakery experience
- Must be able to work holidays, weekends and early mornings
- California Food Handler Certification
- Requires to rise early and work between 6am to 12pm
- Detail oriented
- Ability to follow recipes
- Ability to add, subtracts, multiply and divide in all units of measure using whole numbers, common fractions and decimals for recipe accuracy.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously
- Ability to work in stressful situations
- Stand for long periods of time or an entire shift, repetitive motions of hands, wrists and fingers, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp, shake, stir, pour, and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push and pull up to 50lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time; frequent exposure to smoke, steam, high temperatures, humidity and extreme cold. The noise level in the work environment is usually moderate.
Work conditions include exposure to hot surfaces, mineral water sulfur odor, and scents.
APPLY NOWBellPerson
Job Summary: Interact directly with guests and assist guests with any of their needs.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Demonstrate thorough knowledge of the property, room types and room amenities
- Familiarize guests with the hotel’s facilities and services, activities, safety features, as well as the guestroom and any in-room amenities.
- Coordinate with front desk and other departments for both internal and external guest’s needs
- Provide a secure area for guests requiring temporary luggage storage.
- Deliver mail, packages, messages and special amenities to guestrooms and/or departments.
- Pick up and deliver Wellness Center laundry.
- Opening hotel doors and greeting guests upon arrival.
- Assist guest with their luggage both to and from their vehicles or between rooms for room moves.
- Controlling vehicle traffic flow and safety on property, especially during special events.
- Calling taxi services for guests upon requests
- Perform light housekeeping services in lobby, entry areas, and rooms as needed.
- Perform occasional, basic maintenance and or troubleshooting
- Maintain cleanliness of golf carts during shift.
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Self-motivated and able to work with minor supervision.
- Must be able to work holidays, weekends and evenings.
- Excellent customer service skills
- RBS Certified
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Coordinate multiple tasks simultaneously
- Able to complete tasks efficiently
- Ability to work in stressful situations
- Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push and pull up to 50lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents and mineral water sulfur odors.
Front Desk Agent
Job Summary: Provides front desk services to guests in a friendly, efficient, and professional manner.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
- Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
- Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
- Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
- Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
- Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
- Maintains front desk area in a clean and orderly fashion.
- Demonstrates thorough knowledge of the property as well as the area’s attractions.
- Completes all necessary paperwork; maintains files and records.
- Coordinates special room deliveries with the bellman.
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Must be able to work holidays, weekends and evenings
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Proficient on Microsoft Word, Excel, PMS (Maestro) and use of email.
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions.
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously
- Ability to work in stressful situations
- Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents and mineral water sulfur odors.
Room Attendant
Job Summary: Performs routine duties in the cleaning and servicing of guestrooms and baths under supervision of an inspector
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Enters and prepares the room for cleaning.
- Cleans rooms in accordance to specific company minutes per room standard
- Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
- Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
- Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and sills
- Uses all chemicals in an appropriate manner.
- Turns in all lost and found items as needed
- Cleans the closet.
- Vacuums the carpet.
- Checks and secures the room.
- Reports any maintenance problems as they occur to the maintenance department and manager on duty.
- Reports any unusual occurrences or requests to the department head or manager on duty.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Performs other duties as assigned by manager
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Previous housekeeping-related experience preferred
- Must be able to work holidays, weekends and evenings
PHYSICAL/MENTAL REQUIREMENTS:
- While performing the duties of this job, the employee is frequently required to do the following:
- Ability to work in stressful situations
- Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push and pull up to 22lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents and mineral water sulfur odors.
It is the policy of Sycamore Mineral Springs Resort and Gardens of Avila Restaurant (herein called "Company") to provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, national origin, age, marital status, veteran status, disability or any other status protected by law. Reasonable accommodations will be provided to allow an applicant to participate in the hiring process (i.e. accommodations for a test or job interview) if so requested. When completing this application, you may exclude information regarding your race, religion, age, sex, marital status or veteran status, disability or any other status protected by law.