Employment

DUTIES & RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Complete accurate and legible client intake notes
• Provide massage treatments
• Creates an excellent experience for guests & members through a present therapeutic touch and friendly attitude
• Executes professional boundaries
• Safeguards client information and confidentiality
• Performs other duties as assigned by manager (i.e. cleaning treatment room, storage area, break room, assisting room attendants, escorting guests to hot tubs, etc.

QUALIFICATIONS

• The employee will be required to operate the following tools: massage oils and lotions, aromatherapies, essential oils, sprays, hot stones, salt rocks, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
•  Flexible availability to include a variety of weekends, holidays, and day/evening shifts.
• Must work a minimum of four (4) six-hour (6-hour) shifts.
• Must be able to work with aromatherapy, essential oils, massage oils, creams, aromatherapy mists, herbal freeze
• Must have 250 hours Massage Certification with a commitment for continued education.
• Training in deep tissue, prenatal & hot stone massage required or a commitment to begin training within the first 90 days of hire.
• You must consistently practice punctuality.
• Must meet grooming standards
• Attention to detail, professionalism, enthusiasm, good communication skills.
• Must maintain a positive attitude and behavior with staff and management at all times.
• Have superb customer service skills and a friendly demeanor
• Perform a quality massage session within their scope of training and utilizing draping protocols
• Maintains a professional clean appearance of self and clinic by wearing a clean uniform, following the table dressing & draping protocols and keeping the therapy room clean. All your linens, lotions, marketing are provided for you.

PHYSICAL REQUIREMENTS

• Ability to stand for long periods.
• Awareness of proper body mechanics to prevent injury.
• This position requires the following abilities: balancing, kneeling, stooping, crouching, reaching with hands and arms, bending, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• Ability to lift 25 lbs.
• Work conditions include exposure to scents, and mineral water sulfur odor.

Wage range $24-$37 per hour

Sycamore reserves the right to change job responsibilities, transfer job positions or assign additional job duties at any time.

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DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Demonstrates thorough knowledge of the property as well as the area’s attractions.
• Completes all necessary paperwork; maintains files and records.
• Coordinates special room deliveries with the bellman.

QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily.  Requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to work holidays, weekends and evenings
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Proficient on Microsoft Word, Excel, PMS (Maestro) and use of email.
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. 
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents and mineral water sulfur odors.

Wage $17.00 per hour

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