Employment

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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.

Jobs Available

Jacuzzi Cleaner

Summary : Performs routine duties in the cleaning and servicing of guestroom hot tubs.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Enters and prepares the room for cleaning the spa.
• Maintains own cleaning supplies, uses chemicals correctly
• Removes any debris from the tub and patio areas
• Cleans all patio chairs, tables, and sliding doors leading to the patio.
• Sweeps front entrances, removes spider webs and cleans patio lights.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Assists in other areas of the department as needed
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Previous housekeeping-related experience desired
• Must be able to work holidays, weekends and evenings

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:

• Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 40lbs

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

This is an opportunity to work in a beautiful upscale resort with wonderful people!

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Massage Therapist

Job Summary: The massage therapist is responsible for providing our customers healing and intuitive massage treatments. The massage therapist is responsible to give the best experience they can with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.

DUTIES & RESPONSIBILITIES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
1. Complete accurate and legible client intake notes
2. Provide massage treatments
3. Creates an excellent experience for guests & members through a present therapeutic touch and friendly attitude
4. Executes professional boundaries
5. Safeguards client information and confidentiality
6. Performs other duties as assigned by manager (i.e. cleaning treatment room, storage area, break room, assisting room attendants, escorting guests to hot tubs, etc.
QUALIFICATIONS

• The employee will be required to operate the following tools: massage oils and lotions, aromatherapies, essential oils, sprays, hot stones, salt rocks, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
• Flexible availability to include a variety of weekends, holidays, and day/evening shifts.
• Must work a minimum of four (4) six-hour (6-hour) shifts.
• Must be able to work with aromatherapy, essential oils, massage oils, creams, aromatherapy mists, herbal freeze
• Must have 250 hours Massage Certification with a commitment for continued education.
• Training in deep tissue, prenatal & hot stone massage required or a commitment to begin training within the first 90 days of hire.
• You must consistently practice punctuality.
• Must meet grooming standards
• Attention to detail, professionalism, enthusiasm, good communication skills.
• Must maintain a positive attitude and behavior with staff and management at all times.
• Have superb customer service skills and a friendly demeanor
• Perform a quality massage session within their scope of training and utilizing draping protocols
• Maintains a professional clean appearance of self and clinic by wearing a clean uniform, following the table dressing & draping protocols and keeping the therapy room clean. All your linens, lotions, marketing are provided for you.

PHYSICAL REQUIREMENTS

• Ability to stand for long periods.
• Awareness of proper body mechanics to prevent injury.
• This position requires the following abilities: balancing, kneeling, stooping, crouching, reaching with hands and arms, bending, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• Ability to lift 25 lbs.
• Work conditions include exposure to scents, and mineral water sulfur odor.

Sycamore reserves the right to change job responsibilities, transfer job positions or assign additional job duties at any time.

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Night Clerk/Front Desk Agent

Job Summary

Provides front desk services overnight to guests in a friendly, efficient, and professional manner.

Responsibilities and Duties

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Runs the hotel overnight
Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
Maintains front desk area in a clean and orderly fashion.
Demonstrates thorough knowledge of the property as well as the area’s attractions.
Completes all necessary paperwork; maintains files and records.
Coordinates special room deliveries with the bellman.
Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
Attends mandatory staff and safety meetings.
Performs other duties as assigned by manager.
Qualifications and Skills

Graveyard shift from 10:30pm to 6:30am
Must be able to work holidays and weekends
Excellent written and oral communication skills
Acute attention to detail
Excellent customer service skills
Ability to understand and follow written and verbal instructions.

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Sales Associate/Cashier- PM shifts

Job Summary: Provides customer service in a friendly, efficient, and professional manner to all guests. Responsible for receiving payment in the form of cash, checks, and credit cards from customers and/or employees in exchange for goods or services.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Greets customers in a courteous and professional manner.
Assists on hot tub reservations.
Performs spa attendant duties
Operates cash register; computes amount due
Charges items to rooms through hotel property management system
Receives payment from customers and/or employees; makes change as needed; issues receipts.
Refunds cash or issues credit to customers for returned merchandise.
Stocks, prices, and merchandises new items arriving to Gift Shop on the sales floor
Understands general information about the facilities.
Reconciles cash register tape with cash and receipts on hand at end of shift.
Produces reports as requested.
Maintains the cleanliness and neatness of work area.
Completes daily duties check list
Reports any unusual occurrences or requests to the department head or manager on duty
· Performs other duties as assigned by manager

QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Excellent customer service skills.
Ability to maintain friendly demeanor when working under pressure.
Working knowledge of payment methods.
Proficiency with figures
Must be able to work 4pm - 12am
Able to work holidays, weekends and evenings
Able to speak, read, write and understand the primary language (s) used in the workplace.
Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
Proficient on Microsoft Word, Excel and PMS
PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

· Calculate figures and amounts.

· Coordinate multiple tasks simultaneously

· Ability to work in stressful situations

· Ability to maintain friendly demeanor when working on fast paced environment

· Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.

· The employee must occasionally lift and/or move, carry, push and pull up to 30lbs

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low.

Work conditions include exposure to scents and mineral water sulfur odor.

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time

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Host/Hostess

Job Summary: Coordinates dining room activities and supervises dining room staff to assure quality service is provided to guests.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Monitors efficiency of workflow and service to guests.
• Answers phone in a courteous and professional manner; schedules dining reservations.
• Arranges parties or special services for diners.
• Meets and greets guests promptly, courteously, and graciously, addressing guests by name whenever possible
• Escorts guests to tables and provides menus.
• Develops and maintains a complete working knowledge of the menus, menu ingredients, daily specials, and what is not available.
• Maintains wait list, as appropriate; informs guests of approximate wait time and where they can wait for a table; informs guests when their table is prepared.
• Anticipates guests’ needs by constantly scanning the room.
• Responds properly in any dining room emergency or safety situation.
• Monitors dining room serving stations for neatness and cleanliness.
• Inspects menus and lists to ensure their condition and appearance.
• Completes check list before end of shift.
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• 1 to 2 years in restaurant industry preferred
• Able to work holidays, weekends and evenings
• Excellent customer service skills
• Professional appearance and demeanor

• Able to speak, read, write and understand the primary language (s) used in the workplace.
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Microsoft Word, Excel, Micros and Open Table.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Stand and walk for prolonged periods of time.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
• Speak clearly and listen attentively to guests and dining room staff.

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time; temperature may fluctuate. The noise level in the work environment is usually moderate to high.

Work conditions include exposure to scents and mineral water sulfur odor.

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time

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Restaurant Supervisor

Job Summary: This position will provide a hands-on approach to managing the general day-to-day operations of the Front of the House.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Supervises and assists the restaurant staff on a daily basis
• Ensure dining experience is in compliance with policies, procedures, standards, and aiming at satisfying and exceeding the guest expectations
• Assist with the training of restaurant staff
• Maintains a presence in the dining areas at all times throughout service and interact positively with customers.
• Supports staff at peak times and undertake any operational duty to ensure customer expectations are met.
• Responsible for resolving customer complaints regarding food quality and service.
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Able to work holidays, weekends and evenings
• California Food Handler Certification
• Excellent customer service skills
• Able to speak, read, write and understand the primary language (s) used in the workplace.
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Micros, Microsoft Word, Excel and use of email.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions of hands, wrists and fingers, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp, shake, stir, pour and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents and mineral water sulfur odor.

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“We stayed at the resort two nights in the Eloquence Suite, a two bedroom, two bath suite. Very spacious with lots of character. The kitchen has a full size fridge and microwave. Flat screens in each bedroom and the living room area. The grounds are lush and very beautiful.”
Guest - September 2014
“Our suite was charming. This is an older property. There were arched doorways, it was astonishingly spacious. The hot tub on the patio was awesome and it's a huge patio.”
Jennifer S. - July 2014