Employment

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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.

Jobs Available

Front Desk Agent

Sycamore Mineral Springs Resort is seeking a qualified Front Desk Agent.

About the Property:

Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Sycamore is situated on more than 100 acres of forest, hills and meadows, within moments of the pristine beaches and community of Avila Beach. The property is inspired by its mineral spring water, health and wellness orientation. It is located in the lush Avila Beach Valley, near San Luis Obispo, California.

Job Summary: Provides front desk services to guests in a friendly, efficient, and professional manner

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Demonstrates thorough knowledge of the property as well as the area’s attractions.
• Completes all necessary paperwork; maintains files and records.
• Coordinates special room deliveries with the bellman.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
• Attends mandatory staff and safety meetings.
• Performs other duties as assigned by manager.

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Prior experience in hospitality industry or equivalent preferred.
• Must be able to work holidays, weekends and evenings
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Proficient on Microsoft Word, Excel, PMS (AutoClerk) and use of email.
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Work conditions include exposure to scents and mineral water sulfur odors.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Front Desk Supervisor

SUMMARY: Oversees and coordinates daily operations of the front desk/reception department; ensures maximum guest satisfaction.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Organizes, directs, and monitors daily activities of front desk agents.
• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed.
• Ensures all of our guests receive the highest level of service by being a liaison between the resort and our guests.
• Solves guest issues and complaints with confidence and follows through with resolutions.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Assists with hiring, training, motivating, and rewarding front desk agents.
• Problem solve as needed. Answer guest and associate questions regarding reservations, authorization questions, and credit card issues
• Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Ensures communication to all staff by using the MOD log or daily communication log.
• Communicates with other departments on guest related issues. Ensures that maintenance/housekeeping challenges are resolved.
• Maintain the safety of all our staff and guests at the resort and provide a safe working environment
• Distributing paychecks when needed.
• Distributes floats for other departments on the resort and makes change as needed for other departments.
• Reviews online reservations for accuracy -- Windsurfer, Expedia, Travelocity etc. checking against the arrivals for the day.
• Check upcoming packages for correct breakout.
• Ensures that the Amenities are on hand or ordered for upcoming reservations.
• Enforces proper uniform and grooming standards of the staff
• Reviews the daily room availability and informs all appropriate staff.
• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
• Ensures all necessary reports and forms are completed daily.
• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front desk agents with resolution of guest problems/complaints as needed.
• Monitors and maintains front desk area.
• Possesses and maintains thorough knowledge of hotel operations, services, facilities, policies, room rates and area’s attractions.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
• Performs other duties as assigned by manager.

QUALIFICATIONS:
• Must be able to work holidays, weekends and evenings
• One to two years related experience or equivalent preferred.
• Proficient on Microsoft Word, Excel, PMS (AutoClerk) and use of email.
• Excellent customer service skills
• Acute attention to detail
• Professional appearance and demeanor
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated proficiency in supervising and motivating subordinates
• Good judgement with the ability to make timely and sound decisions
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
• Work conditions include exposure to scents and mineral water sulfur odors.
BENEFITS
Health insurance, vacation (Full Time)
Paid sick leave (Full Time and Part Time)
Restaurant hotel, spa and designated gift shop discounts, mineral springs and yoga. This is an opportunity to work in a beautiful upscale resort with wonderful people!
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

APPLY NOW >

Jacuzzi Cleaner

Job Summary: Performs routine duties in the cleaning and servicing of guestroom hot tubs.
Resumen de Trabajo: Desempeña deberes rutinarios en la limpieza y servicio de las tinas localizadas en los cuartos.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Enters and prepares the room for cleaning the spa.
• Maintains own cleaning supplies, uses chemicals correctly
• Removes any debris from the tub and patio areas
• Cleans all patio chairs, tables, and sliding doors leading to the patio.
• Sweeps front entrances, removes spider webs and cleans patio lights.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Assists in other areas of the department as needed
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.
• Performs other duties as assigned by manager
• Drive in accordance with the law and Sycamore Mineral Resort Policies

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Previous housekeeping-related experience desired
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Bilingual skill is a plus

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:

• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 40lbs

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents and mineral water sulfur odors.

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Sales Associate/Cashier

Job Summary: Provides customer service in a friendly, efficient, and professional manner to all guests. Responsible for receiving payment in the form of cash, checks, and credit cards from customers and/or employees in exchange for goods or services.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Answers phones
• Greets customers in a courteous and professional manner.
• Adheres to proper check-in and check-out procedures for spa treatments and outdoor hot tubs.
• Assists guest in gift shop with purchases and general questions.
• Assists on hot tub reservations
• Assigns & directs clients to lockers and hot tubs.
• Understands general information about the facilities.
• Stocks all snacks and beverages.
• Keep towels stocked and laundered as necessary.
• Assists gift shop manager in receiving new merchandise and building new displays.
• Maintains the cleanliness and neatness of work area.
• Completes daily duties check list
• Reports any unusual occurrences or requests to the department head or manager on duty
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• One year of experience or equivalent preferred.
• Excellent customer service
• Acute attention to detail
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Ability to maintain friendly demeanor when working on fast paced environment
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate
• Work conditions include exposure to scents and mineral water sulfur odor.

This is a part time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Massage Therapist

Delivering the perfect massage experience in a friendly environment is the first step to growing with our team. Hone your customer service and teamwork skills while providing the work you love.

Our team members take pride in providing our customers healing and intuitive massage treatments. To give them the best experience they know they need to provide them with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.

BENEFITS OF WORKING WITH US:

• We are dedicated to the success of our employees and provide a meaningful workplace.
• We foster a culture of empowered, professional, and friendly staff.
• We celebrate the success of our employees.
• We help employees feel connected at work. We have a friendly atmosphere and encourage our employees’ friends to work in our company.
• We offer employee spa service rates.
• We offer a fair work schedule.
• We offer designated room, restaurant, spa and gift shop discounts.
• We offer mineral spring and yoga benefits.

QUALIFICATIONS:

• 250 hour Massage Certification with a commitment for continued education.
• Training in deep tissue, prenatal & hot stone massage is advantageous.
• Attention to detail, professionalism, enthusiasm, and good communication skills.
• Flexible availability to include weekends, holidays, and evening shifts.
• Consistently practice punctuality.
• A dual license in Esthetics is a valued asset.

TO APPLY:

You may apply at the Employment section of our website to complete an application

APPLY NOW >

Line Cook

Sycamore Mineral Springs Resort and The Gardens of Avila is seeking the right individual to join our team as a Line Cook.
Our cooks prepare and cook food using local farm and garden produce. Our Cooks show inspired quality in all of their work. Their passion for food and cooking is infectious and they have a desire to serve the best every time. They show initiative, team work, walk with a "snap in their step" and with a sense of mission. Cleanliness is maintained throughout service and they gladly honor guest special requests.
As a resort we have high standards of service. But, we believe the real key to our success is having employees who enjoy the work they are doing. So we place our focus on our employees and encourage excellence through providing a fun and rewarding work environment. If you are not afraid of hard work and would like to be part of a team that is committed to excellence we want to hear from you.
Please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

APPLY NOW >
“We stayed at the resort two nights in the Eloquence Suite, a two bedroom, two bath suite. Very spacious with lots of character. The kitchen has a full size fridge and microwave. Flat screens in each bedroom and the living room area. The grounds are lush and very beautiful.”
Guest - September 2014
“Our suite was charming. This is an older property. There were arched doorways, it was astonishingly spacious. The hot tub on the patio was awesome and it's a huge patio.”
Jennifer S. - July 2014