Employment

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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.

Jobs Available

AM Server

The Gardens of Avila Restaurant, located at the Sycamore Mineral Springs Resort, is seeking qualified Servers for AM shifts. We are looking for self-starters who have the demeanor and skills to work in a fine dining establishment.
Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Situated on more than 100 acres of forest, hills and meadows, within walking distance to the beach, this historic property is a destination like no other. The Property is inspired by its mineral spring water and the spectacular views that surround. It is located in the lush mountains near Avila Beach, California
Qualifications:
• Previous experience in a restaurant setting preferred.
• Excellent customer service skills.
• Food Handler Certification required.
• Must be able to work evenings
• Able to work holidays and weekends.
• Able to speak, read, write and understand the primary language (s) used in the workplace.
• Applicant must be a professional, yet friendly individual with communication and organizational skills.

This position is part-time, $12.00 per hour (plus tips). Open availability is preferred, must be available on evening, weekends and holidays.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!
Please apply at the Employment section of our website and include verifiable employment references, as well as availability.

APPLY NOW >

Guest Services Manager

Job Summary: Manages and coordinates the operations and activities of the front desk area and staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Organizes, directs, and monitors daily activities of front desk agents, concierge, bellstaff and night audit personnel.
• Directs, implements, and maintains service standards.
• Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages and promotions; communicates information to appropriate staff.
• Monitors guest registration, check-out, and telephone service.
• Develops, implements, and monitors department budget; manages expenses within approved budget constraints.
• Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front office staff with resolution of guest problems/complaints as needed.
• Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area’s attractions.
• Prepares accurate and timely reports as required.
• Hires, trains, supervises, motivates, and develops front office staff; manages schedules and workflow.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• One to two years related experience or equivalent.
• Proven leadership and business acumen skills
• Demonstrated proficiency in supervising and motivating subordinates
• Basic competence in subordinates’ duties and tasks
• Good judgement with the ability to make timely and sound decisions
• Must be able to work holidays, weekends and evenings
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Microsoft Word, Excel, use of email, PMS (AutoClerk).
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
• Work conditions include exposure to scents and mineral water sulfur odors.

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time

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Restaurant Supervisor

Sales Associate/Cashier

Job Summary: Provides customer service in a friendly, efficient, and professional manner to all guests. Responsible for receiving payment in the form of cash, checks, and credit cards from customers and/or employees in exchange for goods or services.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Answers phones
• Greets customers in a courteous and professional manner.
• Adheres to proper check-in and check-out procedures for spa treatments and outdoor hot tubs.
• Assists guest in gift shop with purchases and general questions.
• Assists on hot tub reservations
• Assigns & directs clients to lockers and hot tubs.
• Understands general information about the facilities.
• Stocks all snacks and beverages.
• Keep towels stocked and laundered as necessary.
• Assists gift shop manager in receiving new merchandise and building new displays.
• Maintains the cleanliness and neatness of work area.
• Completes daily duties check list
• Reports any unusual occurrences or requests to the department head or manager on duty
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• One year of experience or equivalent preferred.
• Excellent customer service
• Acute attention to detail
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Ability to maintain friendly demeanor when working on fast paced environment
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate
• Work conditions include exposure to scents and mineral water sulfur odor.

This is a part time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Front Desk Agent

Sycamore Mineral Springs Resort is seeking a qualified Front Desk Agent.

Sycamore Mineral Spring Resort is seeking an outgoing, people-oriented individual to join our team as a front desk agent. Here, our agents do more than just check people in and out of the hotel. They genuinely enjoy connecting and getting to know our guests and making sure each guest has an exceptional experience at our unique property.
As a company we believe the real key to our success is having employees who enjoy the work they are doing. So we place our focus on our employees and encourage excellence through providing a fun and rewarding work environment. If you are out going, not afraid of hard work and would like to be part of a team that is committed to excellence we want to hear from you.

About the Property:

Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Sycamore is situated on more than 100 acres of forest, hills and meadows, within moments of the pristine beaches and community of Avila Beach. The property is inspired by its mineral spring water, health and wellness orientation. It is located in the lush Avila Beach Valley, near San Luis Obispo, California.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.

To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Hotel Maintenance

Sycamore Mineral Springs Resort is seeking Hotel Maintenance.

About the Property:

Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Situated on more than 100 acres of forest, hills and meadows, within walking distance to the beach, this historic property is a destination like no other. The Property is inspired by its mineral spring water and the spectacular views that surround. It is located in the lush mountains near Avila Beach, California

Job Summary: You would be responsible for maintaining the physical functionality and safety of the facility.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Respond to guest request for maintenance issues i.e. Toilets, A/C, hot tub operations, and lighting.
• Perform semi-skilled and skilled maintenance requests
• Perform daily rounds and logs
• Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, restaurant/lounge, spa/treatment center, gift shop, public space,
administrative offices and heart-of-the-house areas
• Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
• Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry
• Conduct inspections for preventive maintenance needs
• Record and report completed repairs and items that require further attention
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Previous hotel-related experienced preferred
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
Talk or hear.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs

This is a Full Time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Jacuzzi Cleaner

Job Summary: Performs routine duties in the cleaning and servicing of guestroom hot tubs.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Enters and prepares the room for cleaning the spa.
• Maintains own cleaning supplies, uses chemicals correctly
• Removes any debris from the tub and patio areas
• Cleans all patio chairs, tables, and sliding doors leading to the patio.
• Sweeps front entrances, removes spider webs and cleans patio lights.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Assists in other areas of the department as needed
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.
• Performs other duties as assigned by manager
• Drive in accordance with the law and Sycamore Mineral Resort Policies

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Previous housekeeping-related experience desired
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Bilingual skill is a plus

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:

• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 40lbs

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Host/Hostess

The Gardens of Avila Restaurant at Sycamore Mineral Springs Resort is seeking Host/Hostess.
Job Summary: Coordinates dining room activities and supervises dining room staff to assure quality service is provided to guests
DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Monitors efficiency of workflow and service to guests.
Answers phone in a courteous and professional manner; schedules dining reservations.
Arranges parties or special services for diners.
Meets and greets guests promptly, courteously, and graciously, addressing guests by name whenever possible
Escorts guests to tables and provides menus.
Develops and maintains a complete working knowledge of the menus, menu ingredients, daily specials, and what is not available.
Maintains wait list, as appropriate; informs guests of approximate wait time and where they can wait for a table; informs guests when their table is prepared.
Anticipates guests' needs by constantly scanning the room.
Responds properly in any dining room emergency or safety situation.
Monitors dining room serving stations for neatness and cleanliness.
Inspects menus and lists to ensure their condition and appearance.
Completes check list before end of shift.
Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Previous experience in a restaurant setting preferred.
Able to work holidays, weekends and evenings
Excellent customer service skills
Professional appearance and demeanor
Able to speak, read, write and understand the primary language (s) used in the workplace.
Proficient on Microsoft Word, Excel, Micros and Open Table.
Stand and walk for prolonged periods of time.
Coordinate multiple tasks simultaneously
Ability to work in stressful situations
Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
Work conditions include exposure to scents and mineral water sulfur odor.

This position is part-time, $11.00 per hour.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!
Please apply at the Employment section of our website and include verifiable employment references, as well as availability.

APPLY NOW >

Busser

The Gardens of Avila Restaurant, located at the Sycamore Mineral Springs Resort, is seeking Bussers.

Summary: Responsible for clearing plates and re-setting the table in a timely manner, as well as maintaining full water glasses and bread if applicable.
DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Clearing plates during service and after guests have departed
• Serving water upon guest arrival
• Refill waters and bread throughout service
• Resetting the table
• Maintaining a clean work space
• Completing check list before end shift
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Previous experience in a restaurant setting preferred.
• Excellent customer service skills.
• California Food Handler Certification required.
• Able to work holidays, weekends and evenings.
• Able to speak, read, write and understand the primary language (s) used in the workplace.
• Applicant must be a professional, yet friendly individual with communication and organizational skills.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
• Work conditions include exposure to scents and mineral water sulfur odor.
This position is part-time, $11.00 per hour .
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!
Please apply at the Employment section of our website and include verifiable employment references, as well as availability.

APPLY NOW >
“We stayed at the resort two nights in the Eloquence Suite, a two bedroom, two bath suite. Very spacious with lots of character. The kitchen has a full size fridge and microwave. Flat screens in each bedroom and the living room area. The grounds are lush and very beautiful.”
Guest - September 2014
“Our suite was charming. This is an older property. There were arched doorways, it was astonishingly spacious. The hot tub on the patio was awesome and it's a huge patio.”
Jennifer S. - July 2014