Employment

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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.

Jobs Available

Front Desk Agent

Job Summary: Provides front desk services to guests in a friendly, efficient, and professional manner.

DEPARTAMENTAL EXPECTATION OF EMPLOYEE:
• Adheres to Sycamore’s Policies, Procedures and Safety protocols.
• Acts as a role model within and outside Sycamore.
• Maintains a positive and respectful attitude with coworkers and customers
• Consistently reports to work on time prepared to perform duties of position

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Regular and reliable attendance
• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Demonstrates thorough knowledge of the property as well as the area’s attractions.
• Completes all necessary paperwork; maintains files and records.
• Coordinates special room deliveries with the bellman.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
• Attends mandatory staff and safety meetings.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to work holidays, weekends and evenings
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Microsoft Word, Excel, POS and Payroll systems.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Ability to work in a constant state of alertness and in a safe manner
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time

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Night Audit/ Night Clerk - Weekend

Job Summary

Provides front desk services overnight to guests in a friendly, efficient, and professional manner.

Responsibilities and Duties

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Runs the hotel overnight
Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
Maintains front desk area in a clean and orderly fashion.
Demonstrates thorough knowledge of the property as well as the area’s attractions.
Completes all necessary paperwork; maintains files and records.
Coordinates special room deliveries with the bellman.
Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
Attends mandatory staff and safety meetings.
Performs other duties as assigned by manager.
Qualifications and Skills

Graveyard shift from 10:30pm to 6:30am
Must be able to work holidays and weekends
Excellent written and oral communication skills
Acute attention to detail
Excellent customer service skills
Ability to understand and follow written and verbal instructions.

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Bellperson - Part Time

Job Summary: Interact directly with guests and assist guests with any of their needs.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Demonstrate thorough knowledge of the property, room types and room amenities
• Familiarize guests with the hotel’s facilities and services, activities, safety features, as well as the guestroom and any in-room amenities.
• Coordinate with front desk and other departments for both internal and external guest’s needs
• Provide a secure area for guests requiring temporary luggage storage.
• Deliver mail, packages, messages and special amenities to guestrooms and/or departments.
• Pick up and deliver Wellness Center laundry.
• Opening hotel doors and greeting guests upon arrival.
• Assist guest with their luggage both to and from their vehicles or between rooms for room moves.
• Controlling vehicle traffic flow and safety on property, especially during special events.
• Calling taxi services for guests upon requests
• Perform light housekeeping services in lobby, entry areas, and rooms as needed.
• Perform occasional, basic maintenance and or troubleshooting
• Maintain cleanliness of golf carts during shift.
• Attends mandatory staff and safety meetings.
• Reports any maintenance problems as they occur to the maintenance department or manager on duty.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Self-motivated and able to work with minor supervision.
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Excellent customer service skills
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Coordinate multiple tasks simultaneously
• Able to complete tasks efficiently
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents and mineral water sulfur odors.

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time

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Host/Hostess

The Gardens of Avila Restaurant at Sycamore Mineral Springs Resort is seeking Host/Hostess.

Job Summary: Coordinates dining room activities and supervises dining room staff to assure quality service is provided to guests

DUTIES AND RESPONSIBILITIES:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Monitors efficiency of workflow and service to guests.
Answers phone in a courteous and professional manner; schedules dining reservations.
Arranges parties or special services for diners.
Meets and greets guests promptly, courteously, and graciously, addressing guests by name whenever possible
Escorts guests to tables and provides menus.
Develops and maintains a complete working knowledge of the menus, menu ingredients, daily specials, and what is not available.
Maintains wait list, as appropriate; informs guests of approximate wait time and where they can wait for a table; informs guests when their table is prepared.
Anticipates guests' needs by constantly scanning the room.
Responds properly in any dining room emergency or safety situation.
Monitors dining room serving stations for neatness and cleanliness.
Inspects menus and lists to ensure their condition and appearance.
Completes check list before end of shift.
Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Previous experience in a restaurant setting preferred.
Able to work holidays, weekends and evenings
Excellent customer service skills
Professional appearance and demeanor
Able to speak, read, write and understand the primary language (s) used in the workplace.
Proficient on Microsoft Word, Excel, Micros and Open Table.
Stand and walk for prolonged periods of time.
Coordinate multiple tasks simultaneously
Ability to work in stressful situations
Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
Work conditions include exposure to scents and mineral water sulfur odor.

This position is part-time, $12.00 per hour.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!
Please apply at the Employment section of our website and include verifiable employment references, as well as availability.

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Bartender

Job Summary: Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.
DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Greets patrons upon arrival; assists with seating as needed.
• Takes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage items.
• Accurately writes tickets for food items as needed or receives orders from wait staff.
• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.
• Makes drinks for patrons utilizing proper recipes, glassware, and garnishes; serves drinks or prepares for wait staff.
• Handles purchasing transactions, which include operating cash register and accounting of daily sales.
• Receives payment from patrons; makes change as needed; issues receipts.
• Clears and resets tables and bar area as needed.
• Prepares all bar mixes and garnishes prior to opening.
• Stocks bar with all necessary items including but not limited to glassware, beer, liquor, mixes, non-alcoholic beverages, and supplies.
• Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all designated glassware/garnishes for drinks; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
• Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
• Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers phone in a courteous and timely manner.
• Assists other staff members as needed to ensure optimum service to all patrons.
• Completes all necessary paperwork; maintains files and records
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Previous experience in a bar setting preferred.
• Thorough knowledge of wines and beers served in bar, mixed drink preparation and techniques.
• Thorough knowledge of state liquor regulations; ability to identify when a patron has had his/her alcohol limit.
• Excellent customer service skills
• Strong organizational skills; ability to manage priorities and workflow
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Micros, Microsoft Word, Excel and use of email.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time; temperature may fluctuate. The noise level in the work environment is usually moderate to high.

Work conditions include exposure to scents and mineral water sulfur odor.

Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time

APPLY NOW >

Sales Associate-PM/Weekends

Esthetician

Sycamore Mineral Springs Resort and Spa located in the lush mountains near Avila Beach is hiring part-time Estheticians.

Delivering the perfect facial experience in a friendly environment is the first step to growing with our team. Hone your customer service and teamwork skills while providing the work you love.

Our team members take pride in providing our customers exceptional facial treatments. To give them the best experience they know they need to provide them with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.

BENEFITS OF WORKING WITH US:

We are dedicated to the success of our employees and provide a meaningful workplace.
We foster a culture of empowered, professional, and friendly staff.
We celebrate the success of our employees.
We help employees feel connected at work. We have a friendly atmosphere and encourage our employees' friends to work in our company.
We offer employee spa service rates.
We offer a fair work schedule.
We offer designated room, restaurant, spa and gift shop discounts.
We offer mineral spring and yoga benefits.

QUALIFICATIONS:

California Esthetician License
Attention to detail, professionalism, enthusiasm, good communication skills.
Flexible availability.
Consistently practice punctuality.

TO APPLY:

You may apply at the Employment section of our website to complete an application. http://www.sycamoresprings.com/employment.php

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Massage Therapists

The massage therapist is responsible for providing our customers healing and intuitive massage treatments. The massage therapist is responsible to give the best experience they can with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.

DUTIES & RESPONSIBILITIES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
1. Complete accurate and legible client intake notes
2. Provide massage treatments
3. Creates an excellent experience for guests & members through a present therapeutic touch and friendly attitude
4. Executes professional boundaries
5. Safeguards client information and confidentiality
6. Performs other duties as assigned by manager (i.e. cleaning treatment room, storage area, break room, assisting room attendants, escorting guests to hot tubs, etc.

QUALIFICATIONS

• The employee will be required to operate the following tools: massage oils and lotions, aromatherapies, essential oils, sprays, hot stones, salt rocks, hot cabbies, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
• Flexible availability to include a variety of weekends, holidays, and day/evening shifts.
• Must work a minimum of four (4) six-hour (6-hour) shifts.
• Must be able to work with aromatherapy, essential oils, massage oils, creams, aromatherapy mists, herbal freeze
• Must have 250 hours Massage Certification with a commitment for continued education.
• Training in deep tissue, prenatal & hot stone massage required or a commitment to begin training within the first 90 days of hire.
• You must consistently practice punctuality.
• Must meet grooming standards
• Attention to detail, professionalism, enthusiasm, good communication skills.
• Must maintain a positive attitude and behavior with staff and management at all times.
• Have superb customer service skills and a friendly demeanor
• Perform a quality massage session within their scope of training and utilizing draping protocols
• Maintains a professional clean appearance of self and clinic by wearing a clean uniform, following the table dressing & draping protocols and keeping the therapy room clean. All your linens, lotions, marketing are provided for you.

PHYSICAL REQUIREMENTS

• Ability to stand for long periods.
• Awareness of proper body mechanics to prevent injury.
• This position requires the following abilities: balancing, kneeling, stooping, crouching, reaching with hands and arms, bending, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• Ability to lift 25 lbs.
• Work conditions include exposure to scents, odors, fumes, and vibrations.

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“We stayed at the resort two nights in the Eloquence Suite, a two bedroom, two bath suite. Very spacious with lots of character. The kitchen has a full size fridge and microwave. Flat screens in each bedroom and the living room area. The grounds are lush and very beautiful.”
Guest - September 2014
“Our suite was charming. This is an older property. There were arched doorways, it was astonishingly spacious. The hot tub on the patio was awesome and it's a huge patio.”
Jennifer S. - July 2014