Employment

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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.

Jobs Available

Guest Services Manager

Accounting Clerk

Job Summary: Performs a wide range of accounting and administrative duties to support the accounting department.

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provides support to the payroll process and performs payroll processing functions.
• Supports all aspects of accounts payable, ensuring that all deadlines are met with the highest degree of accuracy.
• Receives and prepares deposit slips; verifies remittances against business accounts.
• Counts cash daily and reconciles to POS reports, investigates discrepancies.
• Ensures timely and accurate processing of accounts payable; receives, verifies, and posts accounts payable invoices into accounting system.
• Interacts with vendors and department managers when processing a resolution of account discrepancies.
• Receives and reviews purchase orders, check requests, and/or other related documentation for completeness and compliance with financial policies, procedures, and contractual requirements.
• Follows up on account statements and other discrepancies regarding payment of accounts; serves as liaison between departments and vendors in the resolution of administrative problems and inquiries.
• Reviews, audits, and processes employee expense reimbursements; verifies accuracy of expenses and adherence to company policies.
• Maintains accounting department files and records.
• Enters information into accounting data entry system.
• Assists with month-end close and runs monthly reports as required.
• Answers, screens, and directs incoming telephone calls.
• Sorts and distributes internal and external mail.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Assists with special accounting projects as needed.
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to work holidays, weekends and evenings
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, 10 key calculator, etc.
• Proficient on Excel, POS, QuickBooks and Payroll systems.
• Demonstrated ability to calculate figures and amounts.
• Acute attention to detail.
• Strong organizational skills.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Ability to understand and follow written and verbal instructions.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Analyze financial data
• Sit for prolonged periods.
• Sit for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs
• Work conditions include exposure to scents and mineral water odor.

To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Night Auditor

Job Summary: The night auditor is responsible for overnight operations of the hotel.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Possesses and maintains thorough knowledge of hotel operations, services, facilities, policies, room rates and area’s attractions.
• Assist the night clerk in running the hotel front desk
• Reviews and verifies all hotel folios for accuracy of billing prior to running the audit
• Reviews and reconciles all room charges reported by other departments
• Investigates and analyses out of balance situations
• Runs end of day process
• Prepares a summary of revenues, payments, occupancy and credit card activities.
• Completes all necessary paperwork; maintains files and records.
• Responds to emergency situations as required
• Attends mandatory staff and safety meetings
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to work holidays and weekends.
• Overnight job
• Prior hotel and cashiering experience required
• Some accounting experience preferred
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Microsoft Word, Excel, Outlook and use of email.
• Ability to create & interpret spreadsheets that track standard financial performance measures.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Understands the principles of auditing, balancing and closing out accounts
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both
hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs.
* Work conditions include exposure to scents and mineral water sulfur odors.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.

To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Sales Associates/Cashier

Sycamore Mineral Springs Resort is seeking a Spa Attendant/Cashier.

About the Property:

Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Situated on more than 100 acres of forest, hills and meadows, within walking distance to the beach, this historic property is a destination like no other. The Property is inspired by its mineral spring water and the spectacular views that surround. It is located in the lush mountains near Avila Beach, California

Job Summary: Provides customer service in a friendly, efficient, and professional manner to all guests. Responsible for receiving payment in the form of cash, checks, and credit cards from customers and/or employees in exchange for goods or services.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Answers phones
• Greets customers in a courteous and professional manner.
• Adheres to proper check-in and check-out procedures for spa treatments and outdoor hot tubs.
• Assists guest in gift shop with purchases and general questions.
• Assists on hot tub reservations
• Assigns & directs clients to lockers and hot tubs.
• Understands general information about the facilities.
• Stocks all snacks and beverages.
• Keep towels stocked and laundered as necessary.
• Assists gift shop manager in receiving new merchandise and building new displays.
• Maintains the cleanliness and neatness of work area.
• Completes daily duties check list
• Reports any unusual occurrences or requests to the department head or manager on duty
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• One year of experience or equivalent preferred.
• Excellent customer service
• Acute attention to detail
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Ability to maintain friendly demeanor when working on fast paced environment
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate
• Work conditions include exposure to scents and mineral water sulfur odor.

This is a part time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Bellperson

Sycamore Mineral Springs Resort is seeking Bellperson.

About the Property:
Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Sycamore is situated on more than 100 acres of forest, hills and meadows, within moments of the pristine beaches and community of Avila Beach. The property is inspired by its mineral spring water, health and wellness orientation. It is located in the lush Avila Beach Valley, near San Luis Obispo, California.

Summary: Interact directly with guests and assist guests with any of their needs

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Demonstrate thorough knowledge of the property, room types and room amenities
• Familiarize guests with the hotel’s facilities and services, activities, safety features, as well as the guestroom and any in-room amenities.
• Coordinate with front desk and other departments for both internal and external guest’s needs
• Provide a secure area for guests requiring temporary luggage storage.
• Deliver mail, packages, messages and special amenities to guestrooms and/or departments.
• Pick up and deliver Wellness Center laundry.
• Opening hotel doors and greeting guests upon arrival.
• Assist guest with their luggage both to and from their vehicles or between rooms for room moves.
• Controlling vehicle traffic flow and safety on property, especially during special events.
• Calling taxi services for guests upon requests
• Perform light housekeeping services in lobby, entry areas, and rooms as needed.
• Perform occasional, basic maintenance and or troubleshooting
• Maintain cleanliness of golf carts during shift.
• Attends mandatory staff and safety meetings.
• Reports any maintenance problems as they occur to the maintenance department or manager on duty.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Self-motivated and able to work with minor supervision.
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Excellent customer service skills
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Coordinate multiple tasks simultaneously
• Able to complete tasks efficiently
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Work conditions include exposure to scents, mineral water sulfur odor, vibrations and uneven surfaces.

This is a part time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Spa Supervisor

Sycamore Mineral Springs Resort, located in the beautiful Avila Valley, is seeking a Health & Wellness Spa Supervisor.

Must have excellent customer service, experience supervising, problem solving skills, multi-tasking skills, and be detail-oriented. Must be at least 21 years old.

Job responsibilities include: customer service and guest resolution, supervising employees, cash handling, and other operational procedures.

Must have a flexible schedule, and be able to work nights, weekends, and holidays.
Supervisor’s schedule includes day shifts and night shifts.

This position offers:
Full time status
Competitive Wage
Vacation and sick leave
Restaurant, Hotel, Spa & Gift Shop discounts

This is a great opportunity to work in a beautiful, upscale resort with potential to learn and grow in the company.

APPLY NOW >

Massage Therapist

Delivering the perfect massage experience in a friendly environment is the first step to growing with our team. Hone your customer service and teamwork skills while providing the work you love.

Our team members take pride in providing our customers healing and intuitive massage treatments. To give them the best experience they know they need to provide them with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.

BENEFITS OF WORKING WITH US:

• We are dedicated to the success of our employees and provide a meaningful workplace.
• We foster a culture of empowered, professional, and friendly staff.
• We celebrate the success of our employees.
• We help employees feel connected at work. We have a friendly atmosphere and encourage our employees’ friends to work in our company.
• We offer employee spa service rates.
• We offer a fair work schedule.
• We offer designated room, restaurant, spa and gift shop discounts.
• We offer mineral spring and yoga benefits.

QUALIFICATIONS:

• 250 hour Massage Certification with a commitment for continued education.
• Training in deep tissue, prenatal & hot stone massage is advantageous.
• Attention to detail, professionalism, enthusiasm, and good communication skills.
• Flexible availability to include weekends, holidays, and evening shifts.
• Consistently practice punctuality.
• A dual license in Esthetics is a valued asset.

TO APPLY:

You may apply at the Employment section of our website to complete an application

APPLY NOW >

Front Desk Agent

Sycamore Mineral Springs Resort is seeking a qualified Front Desk Agent.

About the Property:

Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Sycamore is situated on more than 100 acres of forest, hills and meadows, within moments of the pristine beaches and community of Avila Beach. The property is inspired by its mineral spring water, health and wellness orientation. It is located in the lush Avila Beach Valley, near San Luis Obispo, California.

Job Summary: Provides front desk services to guests in a friendly, efficient, and professional manner

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Demonstrates thorough knowledge of the property as well as the area’s attractions.
• Completes all necessary paperwork; maintains files and records.
• Coordinates special room deliveries with the bellman.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
• Attends mandatory staff and safety meetings.
• Performs other duties as assigned by manager.

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Prior experience in hospitality industry or equivalent preferred.
• Must be able to work holidays, weekends and evenings
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Proficient on Microsoft Word, Excel, PMS (AutoClerk) and use of email.
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Work conditions include exposure to scents and mineral water sulfur odors.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Reservations Agent

Sycamore Mineral Springs Resort is seeking a qualified Reservations Agent.

About the Property:

Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Situated on more than 100 acres of forest, hills and meadows, within walking distance to the beach, this historic property is a destination like no other. The Property is inspired by its mineral spring water and the spectacular views that surround. It is located in the lush mountains near Avila Beach, California

Summary: Responds to communications from guests, travel agents and referral networks concerning reservations arriving by mail, telephone, fax, or Internet.

DUTIES AND RESPONSIBILITIES:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Answers the phone.
Processes reservations by mail, telephone, fax, or Internet.
Processes reservations from the sales office, other hotel departments, and travel agents.
Demonstrate thorough knowledge of the property, room types and room amenities
Knows the selling status, rates, and benefits of all packages and specials
Creates and maintains reservation records.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the resort's policy on guaranteed reservations and no-shows.
Tracks future room availability on the basis of reservations
Prepares expected arrival lists for front office use as needed.
Assists in pre-registration activities when appropriate
Monitors advance deposit requirements.
Maintains a clean and neat appearance and work area at all times.
Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be able to work holidays, weekends and evenings
Prior experience in hospitality industry or equivalent preferred.
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Proficient on Microsoft Word, Excel, PMS (AutoClerk) and use of email.
Excellent customer service skills
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds.
Bilingual skills a plus.
Must be able to speak, read, write and understand the primary language (s) used in the workplace.
Typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
Calculate figures and amounts.
Coordinate multiple tasks simultaneously
Ability to work in stressful situations
Sit for long periods of time or an entire shift, stand, walk, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
Talk or hear.
The employee may occasionally lift and/or move, carry, push and pull up to 30lbs
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents and mineral water sulfur odors

This is a part time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Laundry Attendant/Lavanderia

Dishwasher

Sycamore Mineral Springs Resort and The Gardens of Avila is seeking the right individual to join our team as Dishwasher.
Job Summary: Wash and clean tableware, pots, pans and cooking equipment. Keep dishwasher and equipment clean and organized.
As a resort we have high standards of service. But, we believe the real key to our success is having employees who enjoy the work they are doing. So we place our focus on our employees and encourage excellence through providing a fun and rewarding work environment. If you are not afraid of hard work and would like to be part of a team that is committed to excellence we want to hear from you.
Must be able to work holidays, weekends and evenings and must occasionally lift and/or move, carry, push and pull up to 50lbs
Please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

APPLY NOW >

Line Cook

The Gardens of Avila Restaurant at Sycamore Mineral Springs Resort is seeking a Line Cook.

Job Summary: Prepare and cook food using local farm and garden produce.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Set up and stock stations with all necessary supplies
• Prepare food for service
• Cook menu items in cooperation with the rest of the kitchen staff
• Answer, report and follow executive or sous chef’s instructions
• Clean Up station and take care of leftover food
• Stock inventory appropriately
• Ensure that food comes out simultaneously, in high quality and in a timely fashion
• Comply with nutrition and sanitation regulations and safety standards
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• 1 or 2 years of cooking experience preferred
• Must be able to work holidays, weekends and evenings
• California Food Handler Certification
• Understanding of various cooking methods, ingredients, equipment and procedures
• Accuracy and speed in executing assigned tasks
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions of hands, wrists and fingers, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp, shake, stir, pour, and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs.
• Frequent exposure to smoke, steam, high temperatures, humidity and extreme cold. There is also frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce. The noise level in the work environment is usually moderate.

This is a full time morning position.
To be considered for this position, you must apply at the Employment section of Sycamore’s website, sycamoresprings.com

APPLY NOW >

Room Attendant/Recamareras

Sycamore Mineral Springs Resort and Spa is seeking Room Attendants.

Job Summary: Performs routine duties in the cleaning and servicing of guestrooms and baths under supervision of an inspector.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons
• Enters and prepares the room for cleaning.
• Cleans rooms in accordance to specific company minutes per room standard
• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
• Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
• Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and sills
• Uses all chemicals in an appropriate manner.
• Turns in all lost and found items as needed
• Cleans the closet.
• Vacuums the carpet.
• Checks and secures the room.
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous housekeeping-related experience preferred
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
The employee must occasionally lift and/or move, carry, push and pull up to 22 lbs.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.

To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Front Desk Supervisor

SUMMARY: Oversees and coordinates daily operations of the front desk/reception department; ensures maximum guest satisfaction.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Organizes, directs, and monitors daily activities of front desk agents.
• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed.
• Ensures all of our guests receive the highest level of service by being a liaison between the resort and our guests.
• Solves guest issues and complaints with confidence and follows through with resolutions.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Assists with hiring, training, motivating, and rewarding front desk agents.
• Problem solve as needed. Answer guest and associate questions regarding reservations, authorization questions, and credit card issues
• Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Ensures communication to all staff by using the MOD log or daily communication log.
• Communicates with other departments on guest related issues. Ensures that maintenance/housekeeping challenges are resolved.
• Maintain the safety of all our staff and guests at the resort and provide a safe working environment
• Distributing paychecks when needed.
• Distributes floats for other departments on the resort and makes change as needed for other departments.
• Reviews online reservations for accuracy -- Windsurfer, Expedia, Travelocity etc. checking against the arrivals for the day.
• Check upcoming packages for correct breakout.
• Ensures that the Amenities are on hand or ordered for upcoming reservations.
• Enforces proper uniform and grooming standards of the staff
• Reviews the daily room availability and informs all appropriate staff.
• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
• Ensures all necessary reports and forms are completed daily.
• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front desk agents with resolution of guest problems/complaints as needed.
• Monitors and maintains front desk area.
• Possesses and maintains thorough knowledge of hotel operations, services, facilities, policies, room rates and area’s attractions.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
• Performs other duties as assigned by manager.

QUALIFICATIONS:
• Must be able to work holidays, weekends and evenings
• One to two years related experience or equivalent preferred.
• Proficient on Microsoft Word, Excel, PMS (AutoClerk) and use of email.
• Excellent customer service skills
• Acute attention to detail
• Professional appearance and demeanor
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated proficiency in supervising and motivating subordinates
• Good judgement with the ability to make timely and sound decisions
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
• Work conditions include exposure to scents and mineral water sulfur odors.
BENEFITS
Health insurance, vacation (Full Time)
Paid sick leave (Full Time and Part Time)
Restaurant hotel, spa and designated gift shop discounts, mineral springs and yoga. This is an opportunity to work in a beautiful upscale resort with wonderful people!
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

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“We stayed at the resort two nights in the Eloquence Suite, a two bedroom, two bath suite. Very spacious with lots of character. The kitchen has a full size fridge and microwave. Flat screens in each bedroom and the living room area. The grounds are lush and very beautiful.”
Guest - September 2014
“Our suite was charming. This is an older property. There were arched doorways, it was astonishingly spacious. The hot tub on the patio was awesome and it's a huge patio.”
Jennifer S. - July 2014