Employment

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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.

Jobs Available

Front Desk Supervisor

SUMMARY: Oversees and coordinates daily operations of the front desk/reception department; ensures maximum guest satisfaction.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Organizes, directs, and monitors daily activities of front desk agents.
• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed.
• Ensures all of our guests receive the highest level of service by being a liaison between the resort and our guests.
• Solves guest issues and complaints with confidence and follows through with resolutions.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Assists with hiring, training, motivating, and rewarding front desk agents.
• Problem solve as needed. Answer guest and associate questions regarding reservations, authorization questions, and credit card issues
• Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Ensures communication to all staff by using the MOD log or daily communication log.
• Communicates with other departments on guest related issues. Ensures that maintenance/housekeeping challenges are resolved.
• Maintain the safety of all our staff and guests at the resort and provide a safe working environment
• Distributing paychecks when needed.
• Distributes floats for other departments on the resort and makes change as needed for other departments.
• Reviews online reservations for accuracy -- Windsurfer, Expedia, Travelocity etc. checking against the arrivals for the day.
• Check upcoming packages for correct breakout.
• Ensures that the Amenities are on hand or ordered for upcoming reservations.
• Enforces proper uniform and grooming standards of the staff
• Reviews the daily room availability and informs all appropriate staff.
• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
• Ensures all necessary reports and forms are completed daily.
• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front desk agents with resolution of guest problems/complaints as needed.
• Monitors and maintains front desk area.
• Possesses and maintains thorough knowledge of hotel operations, services, facilities, policies, room rates and area’s attractions.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
• Performs other duties as assigned by manager.

QUALIFICATIONS:
• Must be able to work holidays, weekends and evenings
• One to two years related experience or equivalent preferred.
• Proficient on Microsoft Word, Excel, PMS (AutoClerk) and use of email.
• Excellent customer service skills
• Acute attention to detail
• Professional appearance and demeanor
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated proficiency in supervising and motivating subordinates
• Good judgement with the ability to make timely and sound decisions
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
• Work conditions include exposure to scents and mineral water sulfur odors.
BENEFITS
Health insurance, vacation (Full Time)
Paid sick leave (Full Time and Part Time)
Restaurant hotel, spa and designated gift shop discounts, mineral springs and yoga. This is an opportunity to work in a beautiful upscale resort with wonderful people!
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

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Restaurant Supervisor

Sycamore Mineral Springs Resort & Spa is seeking a qualified Restaurant Supervisor.
Job Summary: This position will provide a hands-on approach to managing the general day-to-day operations of the Front of the House.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Supervises and assists the restaurant staff on a daily basis
• Ensure dining experience is in compliance with policies, procedures, standards, and aiming at satisfying and exceeding the guest expectations
• Assist with the training of restaurant staff
• Maintains a presence in the dining areas at all times throughout service and interact positively with customers.
• Supports staff at peak times and undertake any operational duty to ensure customer expectations are met.
• Responsible for resolving customer complaints regarding food quality and service.
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Able to work holidays, weekends and evenings
• California Food Handler Certification
• Excellent customer service skills
• Able to speak, read, write and understand the primary language (s) used in the workplace.
• Proficient on Micros, Microsoft Word, Excel and use of email.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand and walk for long periods of time or an entire shift, repetitive motions of hands, wrists and fingers, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp, shake, stir, pour and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
• Work conditions include exposure to scents and mineral water sulfur odor.

BENEFITS
Restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga. This is an opportunity to work in a beautiful upscale resort with wonderful people!

To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

APPLY NOW >

Hotel Maintenance

Job Summary: You would be responsible for maintaining the physical functionality and safety of the facility in the hotels continuing effort to deliver outstanding guest service and financial profitability.
DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Respond to guest request for maintenance issues i.e. Toilets, A/C, hot tub operations, and lighting.
• Perform semi-skilled and skilled maintenance requests
• Perform daily rounds and logs
• Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, restaurant/lounge, spa/treatment center, gift shop, public space,
administrative offices and heart-of-the-house areas
• Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
• Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry
• Conduct inspections for preventive maintenance needs
• Record and report completed repairs and items that require further attention
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Previous hotel-related experienced preferred
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
Talk or hear.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs

This is a Full Time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Massage Therapist

Delivering the perfect massage experience in a friendly environment is the first step to growing with our team. Hone your customer service and teamwork skills while providing the work you love.

Our team members take pride in providing our customers healing and intuitive massage treatments. To give them the best experience they know they need to provide them with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.

BENEFITS OF WORKING WITH US:

• We are dedicated to the success of our employees and provide a meaningful workplace.
• We foster a culture of empowered, professional, and friendly staff.
• We celebrate the success of our employees.
• We help employees feel connected at work. We have a friendly atmosphere and encourage our employees’ friends to work in our company.
• We offer employee spa service rates.
• We offer a fair work schedule.
• We offer designated room, restaurant, spa and gift shop discounts.
• We offer mineral spring and yoga benefits.

QUALIFICATIONS:

• 250 hour Massage Certification with a commitment for continued education.
• Training in deep tissue, prenatal & hot stone massage is advantageous.
• Attention to detail, professionalism, enthusiasm, and good communication skills.
• Flexible availability to include weekends, holidays, and evening shifts.
• Consistently practice punctuality.
• A dual license in Esthetics is a valued asset.

TO APPLY:

You may apply at the Employment section of our website to complete an application

APPLY NOW >

Sales Associate/Cashier

Job Summary: Provides customer service in a friendly, efficient, and professional manner to all guests. Responsible for receiving payment in the form of cash, checks, and credit cards from customers and/or employees in exchange for goods or services.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Answers phones
• Greets customers in a courteous and professional manner.
• Adheres to proper check-in and check-out procedures for spa treatments and outdoor hot tubs.
• Assists guest in gift shop with purchases and general questions.
• Assists on hot tub reservations
• Assigns & directs clients to lockers and hot tubs.
• Understands general information about the facilities.
• Stocks all snacks and beverages.
• Keep towels stocked and laundered as necessary.
• Assists gift shop manager in receiving new merchandise and building new displays.
• Maintains the cleanliness and neatness of work area.
• Completes daily duties check list
• Reports any unusual occurrences or requests to the department head or manager on duty
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• One year of experience or equivalent preferred.
• Excellent customer service
• Acute attention to detail
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Ability to maintain friendly demeanor when working on fast paced environment
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear.
• The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate
• Work conditions include exposure to scents and mineral water sulfur odor.

This is a part time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Night Auditor

Job Summary: The night auditor is responsible for overnight operations of the hotel.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Possesses and maintains thorough knowledge of hotel operations, services, facilities, policies, room rates and area’s attractions.
• Assist the night clerk in running the hotel front desk
• Reviews and verifies all hotel folios for accuracy of billing prior to running the audit
• Reviews and reconciles all room charges reported by other departments
• Investigates and analyses out of balance situations
• Runs end of day process
• Prepares a summary of revenues, payments, occupancy and credit card activities.
• Completes all necessary paperwork; maintains files and records.
• Responds to emergency situations as required
• Attends mandatory staff and safety meetings
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to work holidays and weekends.
• Overnight job
• Prior hotel and cashiering experience required
• Some accounting experience preferred
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Microsoft Word, Excel, Outlook and use of email.
• Ability to create & interpret spreadsheets that track standard financial performance measures.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Understands the principles of auditing, balancing and closing out accounts
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both
hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs.
* Work conditions include exposure to scents and mineral water sulfur odors.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.

To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >
“We stayed at the resort two nights in the Eloquence Suite, a two bedroom, two bath suite. Very spacious with lots of character. The kitchen has a full size fridge and microwave. Flat screens in each bedroom and the living room area. The grounds are lush and very beautiful.”
Guest - September 2014
“Our suite was charming. This is an older property. There were arched doorways, it was astonishingly spacious. The hot tub on the patio was awesome and it's a huge patio.”
Jennifer S. - July 2014