Employment

Want to join the team?
APPLY NOW >

Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.

Jobs Available

Spa/Retail Supervisor

Front Desk Agent

Sycamore Mineral Springs Resort is seeking a qualified Front Desk Agent.

About the Property:

Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Sycamore is situated on more than 100 acres of forest, hills and meadows, within moments of the pristine beaches and community of Avila Beach. The property is inspired by its mineral spring water, health and wellness orientation. It is located in the lush Avila Beach Valley, near San Luis Obispo, California.

Job Summary: Provides front desk services to guests in a friendly, efficient, and professional manner

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Maintains front desk area in a clean and orderly fashion.
• Demonstrates thorough knowledge of the property as well as the area’s attractions.
• Completes all necessary paperwork; maintains files and records.
• Coordinates special room deliveries with the bellman.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
• Attends mandatory staff and safety meetings.
• Performs other duties as assigned by manager.

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Prior experience in hospitality industry or equivalent preferred.
• Must be able to work holidays, weekends and evenings
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Proficient on Microsoft Word, Excel, PMS (AutoClerk) and use of email.
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Work conditions include exposure to scents and mineral water sulfur odors.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.

This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Massage Therapist

Delivering the perfect massage experience in a friendly environment is the first step to growing with our team. Hone your customer service and teamwork skills while providing the work you love.

Our team members take pride in providing our customers healing and intuitive massage treatments. To give them the best experience they know they need to provide them with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.

BENEFITS OF WORKING WITH US:

• We are dedicated to the success of our employees and provide a meaningful workplace.
• We foster a culture of empowered, professional, and friendly staff.
• We celebrate the success of our employees.
• We help employees feel connected at work. We have a friendly atmosphere and encourage our employees’ friends to work in our company.
• We offer employee spa service rates.
• We offer a fair work schedule.
• We offer designated room, restaurant, spa and gift shop discounts.
• We offer mineral spring and yoga benefits.

QUALIFICATIONS:

• 250 hour Massage Certification with a commitment for continued education.
• Training in deep tissue, prenatal & hot stone massage is advantageous.
• Attention to detail, professionalism, enthusiasm, and good communication skills.
• Flexible availability to include weekends, holidays, and evening shifts.
• Consistently practice punctuality.
• A dual license in Esthetics is a valued asset.

TO APPLY:

You may apply at the Employment section of our website to complete an application

APPLY NOW >

Night Auditor

Job Summary: The night auditor is responsible for overnight operations of the hotel.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Possesses and maintains thorough knowledge of hotel operations, services, facilities, policies, room rates and area’s attractions.
• Assist the night clerk in running the hotel front desk
• Reviews and verifies all hotel folios for accuracy of billing prior to running the audit
• Reviews and reconciles all room charges reported by other departments
• Investigates and analyses out of balance situations
• Runs end of day process
• Prepares a summary of revenues, payments, occupancy and credit card activities.
• Completes all necessary paperwork; maintains files and records.
• Responds to emergency situations as required
• Attends mandatory staff and safety meetings
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must be able to work holidays and weekends.
• Overnight job
• Prior hotel and cashiering experience required
• Some accounting experience preferred
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient on Microsoft Word, Excel, Outlook and use of email.
• Ability to create & interpret spreadsheets that track standard financial performance measures.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Understands the principles of auditing, balancing and closing out accounts
• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both
hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs.
* Work conditions include exposure to scents and mineral water sulfur odors.

Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.

To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >

Bellperson

Sycamore Mineral Springs Resort is seeking Bellperson.

About the Property:
Sycamore Mineral Springs Resort and Spa is a beautiful property; a truly unique location with tremendous beauty and impeccable weather year-round. Sycamore is situated on more than 100 acres of forest, hills and meadows, within moments of the pristine beaches and community of Avila Beach. The property is inspired by its mineral spring water, health and wellness orientation. It is located in the lush Avila Beach Valley, near San Luis Obispo, California.

Summary: Interact directly with guests and assist guests with any of their needs

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Demonstrate thorough knowledge of the property, room types and room amenities
• Familiarize guests with the hotel’s facilities and services, activities, safety features, as well as the guestroom and any in-room amenities.
• Coordinate with front desk and other departments for both internal and external guest’s needs
• Provide a secure area for guests requiring temporary luggage storage.
• Deliver mail, packages, messages and special amenities to guestrooms and/or departments.
• Pick up and deliver Wellness Center laundry.
• Opening hotel doors and greeting guests upon arrival.
• Assist guest with their luggage both to and from their vehicles or between rooms for room moves.
• Controlling vehicle traffic flow and safety on property, especially during special events.
• Calling taxi services for guests upon requests
• Perform light housekeeping services in lobby, entry areas, and rooms as needed.
• Perform occasional, basic maintenance and or troubleshooting
• Maintain cleanliness of golf carts during shift.
• Attends mandatory staff and safety meetings.
• Reports any maintenance problems as they occur to the maintenance department or manager on duty.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
• Performs other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Self-motivated and able to work with minor supervision.
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Excellent customer service skills
• Bilingual skill is a plus
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.

PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
• Coordinate multiple tasks simultaneously
• Able to complete tasks efficiently
• Ability to work in stressful situations
• Stand, sit and walk for long periods of time or an entire shift, climb stairs, repetitive motions, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
• The employee must occasionally lift and/or move, carry, push and pull up to 50lbs.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Work conditions include exposure to scents, mineral water sulfur odor, vibrations and uneven surfaces.

This is a part time position.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga.
To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!

APPLY NOW >
“We stayed at the resort two nights in the Eloquence Suite, a two bedroom, two bath suite. Very spacious with lots of character. The kitchen has a full size fridge and microwave. Flat screens in each bedroom and the living room area. The grounds are lush and very beautiful.”
Guest - September 2014
“Our suite was charming. This is an older property. There were arched doorways, it was astonishingly spacious. The hot tub on the patio was awesome and it's a huge patio.”
Jennifer S. - July 2014