Employment
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Sycamore Mineral Springs Resort and the Gardens of Avila are dedicated to the success of our employees and to providing world-class service and experiences for our Guests. We not only invest in our property and its amenities, we invest in our employees by offering training and development opportunities to encourage personal and professional growth within our growing organization.
JOBS AVAILABLE
Massage Therapist
Job Summary: The massage therapist is responsible for providing our customers healing and intuitive massage treatments. The massage therapist is responsible to give the best experience they can with a clean and organized treatment area. By providing a positive and memorable experience, they help to ensure that our customers will return to see us again.
DUTIES & RESPONSIBILITIES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Complete accurate and legible client intake notes
- Provide massage treatments
- Creates an excellent experience for guests & members through a present therapeutic touch and friendly attitude
- Executes professional boundaries
- Safeguards client information and confidentiality
- Performs other duties as assigned by manager (i.e. cleaning treatment room, storage area, break room, assisting room attendants, escorting guests to hot tubs, etc.
QUALIFICATIONS
- The employee will be required to operate the following tools: massage oils and lotions, aromatherapies, essential oils, sprays, hot stones, salt rocks, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
- Flexible availability to include a variety of weekends, holidays, and day/evening shifts.
- Must work a minimum of four (4) six-hour (6-hour) shifts.
- Must be able to work with aromatherapy, essential oils, massage oils, creams, aromatherapy mists, herbal freeze
- Must have 250 hours Massage Certification with a commitment for continued education.
- Training in deep tissue, prenatal & hot stone massage required or a commitment to begin training within the first 90 days of hire.
- You must consistently practice punctuality.
- Must meet grooming standards
- Attention to detail, professionalism, enthusiasm, good communication skills.
- Must maintain a positive attitude and behavior with staff and management at all times.
- Have superb customer service skills and a friendly demeanor
- Perform a quality massage session within their scope of training and utilizing draping protocols
- Maintains a professional clean appearance of self and clinic by wearing a clean uniform, following the table dressing & draping protocols and keeping the therapy room clean. All your linens, lotions, marketing are provided for you.
PHYSICAL REQUIREMENTS
- Ability to stand for long periods.
- Awareness of proper body mechanics to prevent injury.
- This position requires the following abilities: balancing, kneeling, stooping, crouching, reaching with hands and arms, bending, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
- Ability to lift 25 lbs.
- Work conditions include exposure to scents, and mineral water sulfur odor.
Wage range $24-$37 per hour
Sycamore reserves the right to change job responsibilities, transfer job positions or assign additional job duties at any time.
Guest Services Agent
Summary: Provides front desk services to guests in a friendly, efficient, and professional manner.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
- Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
- Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
- Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
- Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
- Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
- Maintains front desk area in a clean and orderly fashion.
- Demonstrates thorough knowledge of the property as well as the area’s attractions.
- Completes all necessary paperwork; maintains files and records. Coordinates special room deliveries with the bellman.
- Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
- Attends mandatory staff and safety meetings.
- Performs other duties as assigned by manager.
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Prior experience in hospitality industry or equivalent preferred.
- Must be able to work holidays, weekends and evenings
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Proficient on Microsoft Word, Excel, PMS and use of email.
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions.
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously
- Ability to work in stressful situations
- Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push or pull up to 30lbs
- While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
- Work conditions include exposure to scents and mineral water sulfur odors.
Benefits: paid sick leave, restaurant, hotel, spa and designated gift shop discounts, mineral springs and yoga. To be considered for this position, please apply at the Employment section of our website, sycamoresprings.com, and include verifiable employment references and availability on application.
This is an opportunity to work in a beautiful upscale resort with wonderful people!
Wage: $17.50
Human Resources Manager
Job Summary: The human resources manager is responsible for all aspects of the property’s human resources activities and programs and ensuring compliance with state and federal regulations.
DUTIES AND RESPONSIBILITIES:
- Maintains accurate and complete current employee personnel files, including orientation, training, performance appraisals, leave of absence, sick time, emergency and home address and telephone numbers, disciplinary documents, garnishments, terminations, etc.
- Remains current with existing and new developments in human resources laws, regulatory practices, policies, programs and procedures.
- Advises and informs management regarding all aspects of human resources management and ensures compliance with state and federal regulations concerning employment.
- Prepares and submits required reports and documentation for payroll, direct deposits, benefits, and insurance. Tracks vacation accruals, sick time, leave of absence, etc.
- Maintains utmost confidentiality in all matters pertaining to payroll, employee records, investigations and/or grievances.
- Places and monitors all employee recruitment advertisements.
- Performs preliminary interviews with job applicants.
- Manages all Workers’ Compensation claims and files. Investigates accidents as required and completes appropriate documentation.
- Coordinates administration of workers’ compensation and unemployment claims.
- Conducts investigations into claims of harassment or other company guideline violations.
- Maintains records and files reports in accordance with OSHA and federal safety regulations.
- Liaisons with managers and employees to investigate and resolve conflicts in accordance with state and federal regulations.
- Administers and tracks FMLA, CFRA, PDL, and leave of absence status for all employees in accordance with law.
- Plans and coordinates all employee special events.
- Establishes and conducts new employee orientation seminars and sessions to foster positive attitude toward company goals.
- Writes directives advising management and staff of company HR policies, employment opportunities, compensation, employee benefits and programs, etc.
- Maintains “open-door” policy for assistance with benefits, assists with resolution of problems regarding access to or payment of benefits, assists employees with paperwork related to filing medical claims, and processes enrollment forms and change requests.
- Responds to external requests for employment and pay verification, and/or reference checks.
- Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations. Manages terminated employee personnel files.
- Cultivates strong working relationships and communications with hotel staff, hotel executive staff, and other departments to ensure maximum operating effectiveness and fulfillment of employee needs.
- Posts required labor law information.
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Maintains and orders supplies for the human resources department as needed.
- Processes and submits payroll information; troubleshoots payroll issues; distributes paychecks.
- Schedules interviews and applicant testing.
- Acts as liaison between corporate office and managers for new hires, benefits, etc.
- Attends and/or directs mandatory executive staff, orientations, benefits briefings, labor law training sessions, etc. Conveys pertinent information to management and staff.
- Ensures effective, timely and accurate communications flow regarding policies and procedures, achievement of hotel goals, etc.
- Ensures compliance with all safety/health requirements of hotel, state, and federal regulations.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Performs other duties as assigned by Corporate HR, GM, COO, and Owners
- May occasionally be asked to perform work on special assignments in addition to normal job duties.
- May be asked to be responsible for management in the absence of the General Manager.
SUPERVISORY RESPONSIBILITIES
Directly supervises one assistant/intern assistant, as needed by the demands of the Human Resources Office. HR Manager carries out interim supervisory responsibilities in accordance with hotel policies and applicable laws. Responsibilities may include interviewing and training staff; planning, assigning, and directing work; arranging fill-ins; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, etc.
QUALIFICATIONS:
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
- Human Resources experience required.
- Management experience required.
- SHRM Certification preferred.
- Experience in financial accounting, personnel supervision, counseling, and problem solving.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Must be organized, dependable, able to work well independently, detail-oriented, flexible in scheduling and prioritization and self-motivated.
- Must be able to adjust tasks in accordance with changing deadlines and priorities.
- Must be tactful, confident, and good listener when dealing with employee grievances.
- Bilingual (Fluent in Spanish) skill is a plus.
- Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
- Proficient in Microsoft Word, Excel, POS, and Payroll systems.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously.
- Ability to work in stressful situations.
- Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear, taste or smell.
- The employee must occasionally lift and/or move, carry, push, and pull up to 30lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low.
Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces.
Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.
This is a salary position $66,560 annually.