The Spa at Sycamore Mineral SpringsEtiquette & Policies For your convenience, here are some helpful suggestions on how to make your visit more enjoyable.
Please respect the privacy and solitude of other spa guests by speaking in a soft voice and turning off cell phones.
Appointments and reservations:
We highly recommend scheduling spa appointments prior to your arrival. Reservations are subject to availability.
Treatment times and therapists are reserved specifically for you. Should you need to cancel or make a change to your appointment, please contact us at least 8 hours prior to your scheduled time; for groups we require a 24-hour cancellation notice.
All spa treatments include a complimentary 30-minute mineral spring soak prior to your appointment. Please plan to arrive at least 45-minutes before your scheduled appointment time. You will receive a locker with a spa robe, towel and flip-flops to use during your visit.
While we will always try to accommodate your treatments, late arrival may mean a reduction in your treatment time due to adjacent bookings.
You may wear your robe and slippers to your spa service. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our therapists are trained to drape your body in a discreet manner, assuring your privacy at all times.
Health concerns & Communication:
Prior to your service, tell your therapist the areas in which to avoid due to any concerns or injuries. Our Therapists are fully trained professionals who will ensure your treatment will benefit your body to its fullest. Please feel entirely comfortable with your therapist and be as open as possible to communicating any pains, injuries, pregnancies, or any requirements you may have or need to ensure your service be perfect.
Any guest ages 14 - 17 must have a signed consent form provided by their parents prior to any service. A parent must be present at time of Check-In.
We have lockers to provide for personal and valuable items, however we always suggest bringing the bare minimum. Although fully secure, we cannot assume responsibility for lost or stolen items.
Gratuities have not been included in the spa services and are left solely to your discretion. Standard consideration is 15-20% of the fee for each spa service received.
Thank you! We look forward to having you with us!
Learn about The Water at Sycamore Mineral Springs Resort and Spa, the Hillside Mineral Water Tubs and the Oasis Waterfall Lagoon.
For reservations, call:
Toll free: 800.234.5831