Helpful suggestions for an enjoyable experience
Spa Etiquette & Policies

Appointments and Reservations

We highly recommend scheduling spa appointments prior to your arrival. Reservations are subject to availability.

Cancellation Policy

Treatment times and therapists are reserved specifically for you. Should you need to cancel or make a change to your appointment, please contact us at least 8 hours prior to your scheduled time. Groups require a 24-hour cancellation notice.

Your Arrival

All spa treatments include a complimentary 30-minute mineral spring soak before your appointment. Please arrive at least 45-minutes prior to your scheduled appointment time. You will receive a locker with a spa robe, towel, and flip-flops to use during your visit.

Late Arrivals

We will always try to accommodate your treatments, but a late arrival may result in a reduction of treatment time due to adjacent bookings.

Dress

You may wear your robe and slippers to your spa service. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our therapists are trained to drape your body in a discreet manner, assuring your privacy at all times.

Quiet Zone

Please respect the privacy and solitude of other spa guests by speaking in a soft voice and turning off cell phones.

Health Concerns & Communication

Our therapists are fully trained professionals who design your treatments to benefit your body to its fullest. Prior to your service, we encourage you to be as open as possible in communicating any concerns, pains, injuries, pregnancies, or special requirements as to ensure your service will meet your needs perfectly.

Valuables

We have lockers to provide for personal and valuable items, however, we always suggest bringing the bare minimum. Although fully secure, we cannot assume responsibility for lost or stolen items.

Gratuities

Gratuities have not been included in spa service prices and are left solely to your discretion. Standard consideration is 15-20% of the fee for each spa service received.

Youth


Any guest age 14 to 17 must have a signed consent form provided by his or her parent prior to any service. A parent must be present at time of check-in.

Pets


Though we love animals, we do not allow pets at the Resort. We do comply with ADA guidelines in regards to service animals. Please call the resort with any questions or concerns related to service animals or our pet policy in general.

The Spa is Open daily, 9:00 am to 8:30 pm



Learn about The Water at Sycamore Mineral Springs Resort & Spa